Story or Proof?

    Product Gestures

    Experiential marketing

    The Story of Uncle Carl.

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    I grew up in an area that produced 80% of the world’s hard shell clams.  The clams had great names like cherry stone, little necksand top neck.  To the uninformed or visitor to the Great South Bay, an opened clam was and is quite a sight. Unlike anything you’ve ever seen, a little neck has some purple and crimson on the shell, pink on the muscle, rich caramels and tans on the meat and a little pocket of black (don’t ask) –a bit like a nursery school drawing.  The clam is nestled in a cool saline broth that to some appears like what my father might have called “the doggie’s dinner.”  

    uncle carlEnter Uncle Carl. A transplant to Los Angeles, Uncle Carl had two reasons to come back East. One, to visit family.  Two, to eat clams. And eat he did. Voraciously.  To watch his face, to hear the smile-affected slurp, to listen to his appraisal of each morsel (at my young age I wasn’t always sure of all the metaphors) was to know consumer love.  Without telling me I needed to try them, Uncle Carl was the hard shell clams’ best salesman. He didn’t entertain, he didn’t story tell, he didn’t need a spokesperson – he just shared the experience. Experiential marketing, modeling marketing are two of the best sales tools in the kit.  

    Though hard shell clams are not that common here today on the Great South Bay, they are still among for most wonderful treasures on the planet. Treasures I may never have tried had it not been for Uncle Carl Alf. What a salesman, what a teacher. Peace.

    Story or Proof?

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    “We have got to tell our story, said Mark Reuss, president of G.M., “The story hasn’t gotten out,” he added when talking about G.M.’s electronic vehicle business. Since December Tesla stock has doubled into the $700s. G.M. is down 25% since it’s 52-week high in July.

    Back in the 60s during the NY World’s Fair, the G.M. pavilion showed the future of the automobile. It was an experiential phenomenon the likes of which the world had never seen. And today Mr. Reuss rues the fact that G.M.’s problem is in storytelling; in public relations and Super Bowl ads.

    Where most marketers go wrong and they do so at the behest of their branding counsel is in storytelling. They rely too much on this pop-marketing practice. Ty Montague, of Co-Collective understands this and has morphed storytelling into story-doing. The fact is it’s not about telling a story to consumers, it’s about what consumer play back to you. It’s about what consumers think. Consumers are swimming in an ocean of storytelling, while they should be standing on the terra firma of reality. On experience.

    Elon Musk built an electric car. He didn’t proselytize about it. Ish.

    Proof is how one builds a brand. And proof is how one builds a brand strategy. Not the other way around.

    G.M. has been dormant for so long it has become a marketing company of storytellers. Mary Barra, may just have woken up and decided it’s time to “do.” It’s time to launch a fleet of electronic vehicles.

    Let’s hope so. Peace.