brand planning insights

    Outside Baseball.

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    Get a bunch of brand planners in a room, say at one of Faris Yakob’s beer drinking meetups, and they’ll likemind the shit out of each other.  Similarly, create an event among Mark Pollard’s Sweathead listeners and everyone will speak the brand planner patois. Brand planners will share tools, stories, cases and tricks at the drop of a hat, yet to most business people it’s all inside baseball.

    The primary problem for freelancers and consultant brand planners is no one outside our sphere really gets what we do. (We are partly to blame, due to lack of intelligible frameworks.) More to the point, there is not a lot of pend-up demand for what we do. In small and mid-size businesses nobody is talking brand strategy. Brand maybe, but not strategy. And at Fortune 2000s only a shot-glass full of people understand brand strategy – and the CEO typically isn’t one of them.

    So we are selling something that is not easily understood and not in demand – not prerequisites for VC funding if you ask me. So how do we respond?  We continue to talk to each other.

    No more. This blog has been about talking inside baseball to believers. I am now going to start targeting and contenting (word?) non-believers. Once I explain to small and mid-size companies how brand strategy (claim and proof array) will improve company efficiency, reduce wasted time, make marketing more productive and accountable, I’m likely to gain their ear.

    My new goal. Outside baseball.

    Peace.

     

     

    Insight Beast.

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    Let’s face it, brand strategy is all about what Trout and Ries labelled positioning. Owning a place in the mind of the consumer that is of high value and defensible. I would add to that a place that is universally recognized as “you” – offering something you do really well and are constantly perfecting.

    There are many flavors of brand planner just as there are many flavors of writer. We all have different slants on what we deliver.

    Let’s just start by saying making a living selling an organizing principle, AKA a strategy, is hard. It’s easier selling logos, names and taglines. Logos, names and taglines, out of context though, are hard to sell so most branding shops spend time on the set up. What do I have to say to sell my money-making buildable? At What’s The Idea? there are no brand buildables just a paper strategy. A piece of paper using a framework of one claim and three proof planks. It is the framework that creates a position in the mind of consumers.

    The way all brand planners get to strategy (the paper kind) is through insights. What one observation, both scientific and behavioral, can power the idea that is the brand claim? Of course there can be multiple insights, but only one can truly light up the (brand manager’s) amygdala. Like the hogs that smells the truffle, the Insight Beast is branding’s best friend. Insight Beasts build the world’s most powerful brands.

    And no, the URL is not available.

    Peace.

     

    Insight Beasts.

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    There is an interview question I use when hiring, “What is your art?”  It’s a broad question and certainly open for interpretation, but therein lies its beauty. Asking the question of myself, I’d have to say my art is uncovering and romancing consumer insights.

    Back in the day, when trying to learn from brand planning leaders, I’d send out emails asking for exploratory interviews using my “ear” as the bait. I’d write something to the effect that like a dog who hears high pitch sounds humans can’t, I can sit in a meeting or consumer interview and hear insights most don’t. A super power. Hey, it got me meetings.

    Today, it’s still about the ear. My day job is vacuuming up information, usually on the phone or face-to-face. Always prompted by a set of preplanned questions but also following trails laid by interviewee’s answers. An engaged listener is a good listener.  But at the end of the exploration — when all interviews are complete, all data collected, and the boil-down done – the insights left on the table are the fuel that becomes the brand strategy. The care-abouts. The good-ats.

    Planners must be insight beasts. Otherwise they’re simple hunters and gatherers.

    Peace.