Random

    Brand Planning

    Brand planning. Soft claim, hard proof.

    By
    Steve Poppe
    -
    0

    The best definition for brand planning I’ve come up with is “an organizing principle for product, experience and messaging.”

    The way I organized a brand plan is with one claim and three proof planks. The support or proof planks must be connected and prop up the claim.  Interestingly, the support planks don’t have to be in harmony…and often aren’t.  For instance, if one plank is “brilliantly engineered” and another is “competitively priced” those two things are often at odds. But that’s a different story.

    I’ve recently come to the conclusion that the brand claim or promise, as some call it, needs to be soft.  When soft it can cover a lot of ground — meaning nuanced things to different people. A good soft claim is friendly, strong and conveys approachable meaning.  Product cheer leading is not appropriate, but cheer leading may be. A good soft claim is like an emollient.  It should offer a bit of whimsy.

    Proof, on the other hand, must be hard.  Oak hard. Because these are the things that drive product development, company behavior and consumer perception. They are the reasons to believe the claim. They are hard because when you conceive and array demonstrations beneath each proof plank there should be no room for interpretation. They are either “on plan” or “off.”

    One soft claim, three hard proofs.  This is how we do–oo it.  Peace!

     

    Enculturation.

    By
    Steve Poppe
    -
    0

    Many think of marketing as acquisition. Or lead generation. Business leaders in that mode don’t really understand brand planning. What often drives leaders who think this way towards branding or rebranding are: old logos, mergers and acquisitions, and boredom. Brand planning though, is all about strategy.

    At What’s The Idea? a brand plan is defined as one strategic idea (or claim) and the three support planks – planks that prove the claim and organize how business is done. A mark or logo is best if it supports that idea. Salespeople and operations people are optimized if they are guided by an organizing principle.  Those businesses who don’t get branding can’t ask employees to go out and “blue” for the company based on the color palette or “leader” for the company, based on a mission statement.  

    A brand plan makes it so that when every employee leaves the building at night they can ask themselves a strategic question about their performance. And that is the litmus test.

    I like to say “campaigns come and go, a powerful brand idea is indelible.”  Leads come and go. Customers come and go.  Brands strategy should not. If it’s not about building and maintaining business through strategy, it’s not a brand plan.

    Employees come and go too, their understanding of the strategy should not. Executives talk all the time about company culture. At the best companies strategy is enculturated.  Peace.

    Tangential is Good. And Bad.

    By
    Steve Poppe
    -
    0

    In brand planning tangential is something to which you want to pay attention. Learning comes from everywhere. The broader you cast your learning net the better. Anything to spark and idea. Any new way to look at data, information and opinion.  Faris Yabok a learned and smart brand planner will be the first to admit his bailiwick is recombinant information and ideation. He calls it genius steals. To Faris nothing is new and everything is new. Tangential can be a good living…to a planner.

    In business however, tangential is not a strength. Dan Guido, CEO of Trail of Bits, understands this. Dan is a master brand builder and world class infosec leader. He lives his business goals and plots the path there with rapt attention…minimizing distraction. He knows he can morph and slide the business based on demand and futures, yet tangents to core abilities need not apply.

    You don’t get to be Faris smart or Dan smart without living with tangential awareness. The key is knowing what to do with it. On or off.

    Peace. 

     

     

    Brand Target vs. Tactical Target.

    By
    Steve Poppe
    -
    0

    The target for a “brand brief” is very different from a target for a tactical brief. The target for a tactic is much more specific. Much more finite.  For a brand brief, everyone who comes into contact with the brand must be accounted for.  

    The rigor is this: Look at all the groups who may be influential in a brand decision. Let’s say we are selling a protein drink to an elderly consumer. One group would be the consumer himself. Then the consumer’s caregiver – usually a family member – and there are many flavors of caregiver, trust me. The physician is certainly an interested party as are paid caregivers like home nurses. Also payors are a target, such as insurance companies and govie groups like Medicare/Medicaid.

    Once you have all the targets, you need to understand what motivates them. Peter Kim, the author of this thought process, would say you must re-massify the target; searching out a commonality they all share. With the protein example, you can see that a consumer might have different motivation (taste) than a physician (grams of protein) or insurance company (cost). Which may be different from a caregiver (compliance). It’s a bit of a maze. The deeper you dig with each target the more likely you are to find the common ground.

    Brand building is bigger than a click or a sale. Branding building is not transactional. Brands live on. Brand planning must be an inclusive pursuit. Measure twice, cut once. Peace.

    Strategy and Stuff.

    By
    Steve Poppe
    -
    0

    The two tools I use in brand planning are the brand strategy and the marketing communications plan. An old colleague used to refer to the education business as made up of “things and stuff.”  His logic was that things are the tangibles – something that goes thump when you drop it. The “stuff” refer to the stuff you teach. Nice idea, but poor word selection me thinks. Most people think of stuff as tangible and touchable. My brand planning tools are about the “strategy” and the “tools” (stuff).  The tools are the ads, the web, PR, promotions, etc.

    Brand strategy in my hose comprises 1 claim and 3 proof planks. You can write a mission statement, messaging ephemera, tone personality and lot of other shizzle, but they tend to murky up the brand waters more often than not.  One claims and 3 supports is all you and anyone need to operationalize and organize your brand’s world.  Interbrand, Landor and all the other branding shops will agree (behind closed doors.) Once that heavy lifting is done all the stuff you make is either on or off strategy. 

    So ask yourself, does you brand have a claim? And have you organized that claim’s supports into three discrete, powerful, endemic, customer care-abouts?  Few have.  It can be your edge.  Peace!

    Go out and enjoy a parade this weekend!

    The Recipe for Behavior Change.

    By
    Steve Poppe
    -
    0

    I’ve had some time to think about my post from yesterday asking whether brand planners should focus on behavior change or attitude change and I have decided upon attitude change. Behavior change unbacked by a set of values is simply a transaction. A default to ease-of-use. A reflex. These can and do drive a lot of commerce, don’t get me wrong. Habit is something to be sought in marketing.  But brand planning is about ingrained habits. Emotional habits. Cognitive habits. And those come from thoughtful cognition.

    I’ve written hundreds and hundreds of brand strategies. My framework uses one claim and three proof planks. Claim without proof is not branding, it’s advertising. I’d venture to say 95% of my proof planks are attitude based. One A Day Vitamins, named after a behavior still needs to support the behavior with a why. Got Milk still has to support the behavior with a why.

    Trust me, changing behavior is a critical goal in marketing. But changing attitudes is the brand planner’s job. It’s the recipe for behavior change.

    Peace.

     

    Love. It’s What Makes a Brand Plan a Brand Plan.

    By
    Steve Poppe
    -
    0

    On my website and bio I let everyone know about the high-profile brands I have worked on: Microsoft, JP Morgan Chase, Abbott Nutrition, Northwell Health, Pricewaterhouse Coopers, ConAgra, Newsday and Sunkist.  But that’s me showing off. 

    A lot of the work I’ve done and enjoyed has been for lesser-known brands: Excel Commercial Maintenance, Sweet Loren’s, Biz2Credit, Trail of Bits, Handcraft Manufacturing, and pro-bono Appalachian Specialty Pharmacy to name a few.  I’ve written before that a brand planner has to fall in love with the brands s/he works on…and it’s true.

    You don’t set out to love them but it just comes naturally. The more you know the more you warm up.  Knowing you are searching for ways to shed them in the most positive light helps. That’s not to say you overlook any shortcomings or negatives but it’s our job to accentuate the positive. And that becomes easier as you grow more acclimated and more predisposed. Love may sound a little over-the-top, but it’s not. It comes with time and effort.

    Sometimes the smaller brands are easier to love. They come with less baggage. Less complication. It’s all good. They are all fun. Love is love.

    Peace.

     

     

    Word of the Day: Aspiration.

    By
    Steve Poppe
    -
    0

    Aspiration is a word often used by brand planners and savvy brand managers — a word I’ve used many times.  It has not taken over the brand planning oeuvre as have words like “transparency” and “authenticity” but it’s getting there.  

    When I use the word aspiration, it is usually in the context of creating brand planks.  (Brand planks are the proofs that deliver consumer belief.  Brand planks are groupings of demonstrations/evidence that convey a brand claim.)

    Sometimes, I must make a decision to include a proof plank that is so overwhelmingly and inextricably desired by consumers it must be included. Even if the brand is not good at delivering it. This may seem disingenuous. It’s not.  It’s aspirational. It becomes part of the brand build-out. It becomes an operational imperative.

    Say you are math tutoring business and parents want better test grades for their kids. And your business is not built to codify better grade movement. Well, to compete you need to build that into your business. It’s a strategy. A means to an end. So you may not be perfect at it now but it must becomes an aspiration of the business. An active aspiration.

    Another definition of aspiration derives from the word aspirate.  Something we’ve become all to familiar with since Covid. It’s the sneezing of particulates from one location to the other. Chicago Med much? That aspiration is also critical to brand planning.  We need to give consumers proofs they can share with fellow consumers. Then they become referrers. 

    As poor branding and, therefore, poorer advertising infects the web and other broadcast media, word-of-mouth is growing in importance.  When someone says, Mario’s has the best Pizza in town and you ask why, people want a real answer? Proof gets aspirated.

    Peace.

     

    Steps to a brand plan.

    By
    Steve Poppe
    -
    0

    Here’s how I do it.

    1. Observe. As a consultant, observation happens before an engagement and during. Before, observations are used in biz/dev. What’s going on in the culture? What’s going on in the selling culture? The buying culture? These nuggets are the grist for the emails that start a dialogue. Emails explaining what I do for living are “me” focused not “you” focused.

    Once engaged, observations are the ebb and flow off the business tide – contextually set up by business fundamentals provided by senior client management. Research, both qual. and quant. come in at this stage, budget permitting.

    2. Commune. Unlike anthropological fieldwork, in brand planning we need to commune with those we study. Plumbing, probing, storydoing (thanks Ty), making of friends. This is how we add dimension and luster to our hunting and gathering – talking to people. There are no wrong people.

    3. Cull. A cull rack in Great South Bay parlance is the rack that catches the clams of legal edible size. With all observations in (one can observe forever), the cull begins. What to save. Knowing what is important is personal, subjective, objective, scientific and artful. Basically it’s a brain thing. Can’t really be explained. No algo for this.

    4. Organize. In my work I often talk about brand planning as an organizing principle. Today I’m thinking about the root word organ. Yes, organ. The business winning elements of the strategy are like organs. They give life to the brand plan. I use 3 brand planks and there are three really important organs. (My brand plan contains one claim, three support planks.) With this structure, the puzzle pieces come together.

    5. Package. Brand strategy doesn’t package well. It’s like an early Pearl Jam song, when they weren’t good at endings. The big reveal of a strategy (remember it’s not creative) often feels soft. It feels right, everyone is nodding, but it’s often a soft landing. If I may be crass, it’s kind of blue ballsy. Unlike creative which is more artful and has a hook, brand strategy is only a beginning. It needs great packaging to make it feel more creative. A touch of poetry helps.

    This is how I do it. This is how brand strategy at What’s the Idea? is made. Have you a different approach? Peace!

    1234...17Page 3 of 17
    © Newsmag WordPress Theme by TagDiv