education

    Technique Vs. Result.

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    I’ve been thinking a lot lately about the state of education in America and how it can be improved. In brand planning there is research and there is insight. One is a technique, the other a result. In academia there is teaching – a technique, and education the result. Too great a percentage of those in academia are teachers, not educators.  

    One of my favorite “insights,” mined on behalf of  an entertainment property was “a musician is never more in touch with his/her art than when looking into the eyes of the audience.” Immediate feedback is available in the eyes…in the bop.  In class, those with the ability to connect with students, to get through – who can see the light in the eyes of students—they are the educators.  In all we do, let’s not confuse the technique with the result.  Peace!

    From Whence Comes Poor Marketing?

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    When I first went to work in the advertising business on the AT&T account, word was, the huge company didn’t know how to market. Prior to the breakup of the Baby Bells, AT&T was one big monopoly. You either used their service or you didn’t. Deregulation came along and competitors (MCI, Sprint) raised their heads. The initial spanking AT&T took was quite a wake-up call.

    Then I moved into the healthcare industry. Word was, they didn’t know how to market either. Healthcare systems and big hospitals were physician-driven, physician run. They knew nothing about brand as a marketing principles, though they did understand the power of brand. Participating in an era when large healthcare companies began acting more like consumer packaged goods companies was exciting. And the fur flew.

    One of the last bastions of poor marketing these days is the area of education. That is changing somewhat thanks to the introduction of technology products, services and devices to the class room. Education orgs. suffer from a similar fate of the healthcare industry; they tend to be run by academicians and teachers. Not a marketing hot bed for sure. Thumb through the pages of education newspapers or teaching and learning magazines and the level of creativity and salesmanship you see is juvenile. That said, education company Amplify is beginning to do some nice work. So hopefully .edu is pointing in the right direction. Oops, and there’s the Bell.

    Peace.

     

    The Pedagogy of Marketing.

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    teacher in class

    A couple of years ago I worked with an education company. Travelling elementary, middle and high schools in the northeast, interviewing teachers, administrators and observing kids, I was amazed by how K12 education is changing. And, in many cases, not. The tools and pedagogy are there, we just have to use them.

    What became most clear to me after my time in education was a simple observation about teaching and learning. The latter is the result of the former. But only if done well. You see, there is bad teaching but there is no bad learning. Understanding the linkage is important.

    This observation powered an insight that changed my approach to branding and marketing. Most marketing is about teaching. While the best marketing is about learning. The old days of reach and frequency –smother consumers with repetition– akin to learning ABCs or months of the year, is not how we need to market in the 21st century. Not with the constant bombardment of media and messages. And messy messages at that.

    With a rich “organizing principle for your product, experience and messaging” (a brand strategy), brought to life through learning moments and learning demonstrations, you can connect with and motivate consumers. Stand at the front of the class and recite benefits (teach) and you will fail. Peace.