Fast Food Marketing

    Burger King Futures.

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    The Burger King Whopper is a great product. Many people, myself included, feel it is far superior to McDonald’s Big Mac.  The problem with BK has always been product consistency. One day a Whopper can be sublime – the perfect fast food burger.  Fresh, crunchy, a perfect combination of backyard BBQ, veg. and condiments (the tomatoes are always an issue in the winter), the next day it can be cold, greasy and sporting an almost fruit cocktail-like mush of ingredients.    

    As a student of Burger King, I thought their investment in new broiler technology a year or so ago was going to change the fast food world. It did not. McDonald’s is still kicking their butt in consistency. Broiling is BK’s point of difference, but it won’t hold up to poor in-store execution.

    Today a Brazilian consortium of investors by the name of 3G is likely to make a move on Burger King.  In my view they are buying a business and a brand with so much upside it’s scary. The new owners need to establish almost NASA-like precision, though, with regard to product quality, especially in franchise stores. Forget the advertising for the moment. Forget the children’s playrooms and store color palette.  Get the core product right, make it consistent and the category will turn in your favor. Especially as you roll out internationally. Peace!

    The Bloated Middle of Marketing.

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    Taco Bell recently sold its 200 millionth Doritos Loco Taco.  They started selling these babies in March.  That’s thinking outside the bun.  From a marketing standpoint.  Not sure whose idea this new product was, but it was marketing genius. For those who think marketing is all about promotion (We need a contest on the website!) or advertising (Let’s hire Barton Graf 9000), this new product launch shows that business building starts with product.

    I joked in a Tweet yesterday (@spoppe) that the new product probably resulted from something as simple as someone spilling a bag of Dorito’s in the Yum Brands Test kitchen; the reality is, the idea to merge a Taco Bell taco and a Dorito’s shell was not even that difficult. It was product innovation based on an idea. A simple idea. (I’d be interested to monitor how sales of bags of Dorito’s go over the next few quarters, but that’s a question for a different post.)

    200 million anything is a marketing woosh. I love advertising, but all those Dorito’s ads on the Super Bowl the last 10 years and all the think outside the bun and Chihuahua ads in recent memory are orchestrated noise compared to one good product idea.

    Any good brand planner knows marketing starts with the product. And it ends with the consumer.  But as an industry we spend too much time in the middle – playing with tactics and ads and “likes” and dashboards.  Let’s get our focus out of the middle and back on the product. Peace! 

     

    Not So Happy Meals.

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    McDonald’s is taking a lot of heat for pushing high calorie, high-fat products to children and promoting them with toys in their Happy Meals.  (Full disclosure, the wifus buys happy meals for the value and portion size.)  Michelle Obama is doing good work in this neighborhood, setting the tone and fighting childhood obesity. We all need to jump on that bandwagon.

    Here’s my take. If we can put a TV into a phone, we can probably find a tasty, healthy alternative to french fries, soda, cheese burgers and salt.  McDonald’s answer is to reduce the number of fries in the Happy Meal and add some apple slices.  Have you ever had apple slices in a bag? 

    So here you go Mickey Ds – get a few chemists in the room, along with some nutritionists, commodity traders and a chef or three and fix this thing.  If anyone can, you can. BTW, I’d love someone to invent a quarter pounder with cheese that doesn’t send my cholesterol all aflutter.  I love that burger but refuse to eat it.   

    It’s a big planet.  We grow lots of things on this planet.  In the next millennium we’ll engineer food things that grow that are unlike anything we’ve ever seen or eaten before. Healthy things.  Fast food companies that invent and package good tasting healthy food products will be the new clean tech. (Another area in need of leadership.)  Peace!

    Words To Live Mas By?

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    The word “brave” has been used a lot in the advertising and strategy world of late. Friend Dave Angelo of David & Goliath has centered his business around brave.  A synonym for brave is daring.  Daring takes brave up a notch introducing a smidgen of danger to the equation.

    When Taco Bell hired Lil NasX as “chief impact officer,” that was brave. The question was, would they be daring enough to do cool stuff with it? Well, the answer is yes. Taco Bell’s 5 City Drag Brunch tour elevates Taco Bell above all fast food restaurants. The brand has always preached a “live mas” mentality but beyond mixing some crunchy salty snacks into its fare hasn’t always delivered. Drag Brunch does that. So as a next act, how about being daring with other demo-, ethno-, psychographic groups? Do LBGTQ’s get to have all the fun?

    I’ve written about how my brand strategies often make clients just a little bit discomfited. Usually, it centers around one word in the claim. My response is it’s not about the word, it’s about the strategy. “If I use a synonym, will you be okay?” Almost always the response is “yes.”

    Brave? Daring? The best strategies live a little mas themselves.

    Peace.

     

    When Yum Ain’t Yum.

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    Yum brands announced lower earnings yesterday attributed to continued poor sales at Pizza Hut. Yum’s two other main fast food chains KFC and Taco Bell continue to perform well.

    Here’s the thing. Yum Brands has cornered the market in some of the least healthy food offerings in the U.S. Smart companies in the business of serving less-than-healthy products (read Coke and Pepsi) know to hedge their bets with better for you offerings. Yum is a hold out. Sure they can put a salad on the menu and maybe a grilled offering, but it doesn’t change the scourge that is their high calorie, high cholesterol menus.

    So where the innovation at? More pizzas with peperoni stuffed in the crust?

    Were I in charge of Yum I’d innovate and introduce a completely new fast food chain. One intent on feeding the preyed upon chronic fast food eaters with healthier foods. I’m not talking Sweetgreen exactly, but in that direction.

    Find ways to meet the cravings of the salt-happy, crunchy fried-food leaning diners. A la the air fryer people. And do so at an attractive price point. Look beyond the dashboard and spend some R&D money. Then strap on a pair of huevos and go for it.

    There is pent-up demand for convenient, tasty, fast food that doesn’t cause obesity. If anyone knows the competition it’s Yum. It’s time to do the right thing. Which is also the smart economic thing.

    Peace.