Wu hoo…activism.

    Google Reason.

    Marketing

    An Augmented Reality App.

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    It has been a while since I watched my technology hero Robert Scoble on a video. He disappeared for a while, doing some Augmented Reality work, writing a book and living his “real world” life. Also he somewhat replaced Scobleizer.com with posts to Facebook. Anyway, I received an email from him today promoting a newsletter that will aggregate his last 5 Facebook posts and he is back on the radar. And it couldn’t be a minute too soon. I’ve felt out of tech touch. When you have more Snap stock than Snaps, something is wrong.

    Pixie (getpixie.com) is a new AR tool one can load onto an iPhone to scan a room for your shit. Shit to which you’ve affixed a physical tag. If you put an electronic sticker on your keys and fire up the app, you can locate them. Near field I believe.  For peeps of a certain age (me), this will be a fun app, especially when the stickers get smaller.

    I just moved to Asheville, NC, having downsized. In other words I got rid of a lot of shit. But I still have a lot of shit. Trend-wise, I think we Americans are reducing our domicile footprints but accumulating more shit. The Pixie is a neat app to help. It’s probably not the killer AR app we will ultimately cultivate but it’s a start. The killer app will likely be in the marketing realm me thinks.

    Stay tuned to AR and what it portends.

    Peace.

    VR agencies are a’ coming.

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    I’ve had my NYTVR (New York Times Virtual Reality) cardboard box for months but never used it until I bought an Android Phone two days ago. To say the experience was mind blowing would be an understatement. I watched the beginning of “All who remain” a VR film about the conflict in South Sudan and initially didn’t know what to do.  Watching the screen for a few minutes it seemed just an average movie, albeit with very interesting subject matter and landscapes. Then I turned my head. And realized I could look up down and all around and see my full environment. Talk about Wow out loud.

    The experience was a bit trippy and the definition far from high, but the marketer in me actually saw what my brain foresaw in theory years ago.

    Robert Scoble has been a fan for a while; now I see why.

    Brand strategy is about creating an organizing principle for product, experience and messaging. The experience part of the equation just opened up as never before.

    This is going to be some ride. Remember when 200 social media agencies open in NYC 5 years ago. We ain’t seen nothing yet.

    Peace.  

     

     

    When refresh meant… Coke

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    If ever a brand owned an idea it was Coca Cola. McCann-Erickson got it. Early Coke brand managers got it. The people definitely got it. The idea was “refreshment.” Coke ads made you feel in your bones the total and utter refreshment from its unique, thirst-quenching taste. 

    (Not a big Coke drinker, I once came off the Appalachian Trail parched, craving a Coke. I found one and it was other-worldly.)

    Pepsi which has always had smart marketers on its team realizes “refreshment” is Coke’s provenance and has for the most part stayed away. But today Pepsi is jumping on the word in its new “refresh everything” campaign tied to change in America.  As it is with much of Pepsi’s work, this is a borrowed interest approach (not based on an inherent product quality) so it won’t be that effective. And the consumer generated content side of the program is a bit weak. But Pepsi will spend so it may muddle the “refreshment” waters.  

    Coke needs to defend its refreshment position and it needs to do it now. Get back to what refresh meant.  

    A Note to Twitter’s New CEO.

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    I love Twitter. It is what it is. As with human lovers the attraction is different for everyone. Chris Sacca, an early investor and dude who is away smarter than me. Okay, way way smarter, suggests the way forward for Twitter and soon to be new CEO is to focus on live events. Farhad Manjoo a NYT tech correspondent agrees. If that happens, I’m afraid the app will revolve around a behaviors that are no doubt powerful and bursty but that will remove the serendipity of Twitter. 300M people are using Twitter just fine thank you. Learn to live with it. Allow it to mature and follow user instincts. Don’t gorge on what I once called the Google’s “culture of technological obesity.”

    For me what is so special about Twitter – and this is just me – is that the app truly reflects an individual’s complete personality. It’s not about friends. It’s not all business. It’s not a public picture book. It’s life from every corner.

    As a brand planner, when I do homework on a consumer, I’d study his/her Twitter feed. I may look at original posts first rather than retweets and curated OPC (other people’s content). For users with more than 1000 tweets this is a wonderful visage – a view into their soul. It’s a look at the total person. You get to see happy tweets, sad tweets, angry tweets. Indignant tweets.

    If we follow Mr. Sacca and Mr. Manjoo’s advice, that visage will be stunted. Please don’t try to fix Twitter. Let it fix itself. It’s alive.

    Learn to be happy with who you are. Live within your means. You are changing the world. Peace!

     

    We are…So-cial.

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    Pic by NY TImes Photog.
    Charlene Li is writing a book targeted for May publication on the topic of leadership. The overall thesis seems to be that good corporate leaders give up control and allow consumers to make more product and service decisions. Her first book The Groundswell, co-authored with Josh Bernoff, got the ball rolling. There is no doubt social media is the haps in marketing today and that lots of smart people are on board. Social media marketing can teach us a lot.  

     

    An interesting article appeared in The New York Times today discussing how college tours are taking more of a conversational approach to selling — even to the point where tour leaders are asked to not walk backwards or recite school statistics.  This is a nice analogue for what’s going on in social media marketing today and one that sidles up to the premise of Ms. Li’s new book.

     

    All too often in marketing today companies decide what’s important to consumers by mining statistics — then they use media to face customers and walking backwards reciting the selling benefits. It’s a one-way exercise that does not engage consumers and doesn’t encourage easy interaction. It’s hard to listen when you are reciting from a script.

     

    Social media marketing is about listening. Understanding patterns of behavior, needs, and then acting upon them.  By packaging the learning into a story, not a recitation, the selling becomes more palatable. And memorable. Oh yeah, and when you are walking backwards you can’t see what is before you. Scuffing your shoes is the least iof your worries. Peace!  

    Google Trivestiture?

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    I’ve been writing for a few years, with great admiration, about Google and its amazing, transformative search tools.  Sergey Brin’s original vision “We deliver the world’s information in one click” is what allowed Google to become the NASA of the web. Case in point: Yesterday I was looking for one of my blog posts on my own machine using the Windows search tool.  After three strikes I Googled “whatstheidea+things we remember” (the title of the post) and in less than a second I found my entry. No on my machine, but on the Web.

    More recently, though, I’ve found myself commenting about how Google has wandered from its original mission – getting into the productivity software, social networking, chat and now the phone business.  The brand planner in me asks “How does one now articulate the Google Is-Does?” The Googleplex is filled with amazing minds but many seem to be trying to out-engineer one another; me thinks they have lost a sense of mission.  Steve Rubel’s post today on Google Buzz so reflects.

    Culture of Technological Obesity.

    Google’s amazing growth and economic success has spawned a culture of technological obesity.  It’s time for a change.  Here’s what will happen.

    The company will go through a corporate divestiture or as was the case with AT&T, a Trivestiture.  It won’t happen now…probably within 48 months.  My bet for the three parts? Search (text and video), Mobile (OS, apps, and tools), and Advertising Analytics.  How would you break it up?  Peace!

    Stop poopin’ out the marketing!

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    There are a lot of smart people out their explaining how to make your marketing better.  How to make more sales, more clicks, more inquiries?  Thanks to the web and the algorithm whole new cottage industries have grown up around the more-more.  The speaking circuit, conferences and webinars are growing like a dookie thanks to the new tools.  But they are only tools.

    My shtick is all about finding your brand idea and organizing it with the right planks so that when you pick your tools the job is easier.  “Here’s a canvas, now paint a picture.”  Or, “Here’s a canvas, now paint a fall landscape.”

    There are some wonderful tenets of marketing that are not very often preached or practiced but, when followed, have a powerful impact on efficacy.  (And we overlook them because we’re trying to find the message in the dark, sans brand plan.)  Here are a couple of those tenets:

    Surprise and Delight. Humans love to be surprised. And they love to be delighted.  But often, marketers are so tired and beat down they just default to selling — even if nobody’s buying.  Whenever you create something for a customer or prospect ask yourself “Is this surprising?” Or is it the same old, new color. Ask “Will this put a smile on someone’s face”?  And probe its toothsomeness.

    Be Artful. I read today about Ben Wilson, a U.K. artist who paints pictures on discarded blobs of gum.  He brings his brushes and color palette and bellies up to the sidewalk and creates art. As Keith Haring did before him, Mr. Wilson creates wonderment and art for the people. The man and his work are beloved. If you want your marketing to outwork your competitors, it must possess artfulness. Find a strategy, then worry about the really important stuff.  Do it in didge, traditional, PR or whatever.  Stop poopin’ it out.  Peace.

    T-Mobile’s Brand Redirect.

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    T-Mobile has made a very smart marketing move by offering kids ride free on the family plan.  In our house, mom pays the phone bills for all family members so T-Mobile has done its homework when it comes to the whole decision maker buying experience.  

    What’s smart about the promotion is that most plans now offer unlimited texting at a flat fee and since kids only text, this is win-back play of some marketing magnitude.  In print ads, T-Mobile compares their $59.99 plan for 5 lines to AT&T’s $59.99 Family Plan for 2 lines (mom and dad). 

    T-Mobile, who still has the nicest brand color palette on the market, has locked up the phrase “The Family Network” with its logo in print advertising in NY, yet the website still publishes “Stick Together” as the corporate line. I smell a bit of desperation amidst this new kids-for-free tactic. No doubt, the new idea is working and kids do grow into loyal adults if well-treated, but flip-flopping brand strategy and taglines is scary stuff. 

    I’d like for T-Mobile to stick around; it’s good for competition. And carving out a space as the “family” network is quite doable, but it will take more than one price promotion and some cutting and pasting. It’s going to take a massive plan. Peace it up (in the Middle East)!

    Hope I’m wrong.

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    Here’s a short post from vacation land and one which I truly hope is wrong. While at the Allen and Company summer retreat for the high and business mighty, Rupert Murdoch reportedly lost his wedding ring. If it fell off his finger. That may not be a good sign health-wise.  I probably have too much time on my hands and am too wrapped up in Cormac McCarthy’s “The Road.” Yeah, that’s it.