Monthly Archives: June 2025

Common Brand Values

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“Advice Is Our Craft” is the UBS wealth management advertising line. Which means, for all intents and purposes, it’s their tagline. And brand claim. At least that’s the way one might parse it in the brand strategy business. It’s singular. It’s an important customer care-about. And it is pithy.

What it is not is unique.

Most every wealth management company offers advice. Brand strategists will tell you it is best to have a brand strategy claim built around a unique value. I heartily agree.  But sometimes a customer care-about is so strenuous a second-tier value is not a market mover. So, what do you do? 

What you do is adapt your culture, ethos and customer experience to that value. Just know it’s hard to own when other competitors profess the same thing. And it’s expensive. But if you truly commit and put as much wood behind the arrow as possible it can work. It must become a singular undertaking. It can’t be diluted. In the case of UBS, it has to be operationalized and proven every day. 

Strategy, as Mark Pollard rightly states, is your words. It’s the deeds that deliver the brand. And that is particularly so with a common brand value.

Peace.

 

 

Claim, Proof and Kandee Johnson.

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I write a lot about “claim and proof.” ChatGPT tells me so.  I write about it because it’s fundamental to my business.  Claim and proof is the proof of my brand strategy chops.

I came across a “Poster” by the name of Kandee Johnson 10 plus years ago when working with Megan Kent and David Kessler on a brand called Plus White, an inexpensive teeth whitening system. Kandee is a prolific social media icon, who at the time posted about inexpensive fashion hacks. Kandee was a Plus White fan and one of her hacks was buying the whitener by itself sans boxed system and using it with a $1.99 sports mouthguard, thereby cutting the cost in half. Kandee would also demonstrate how to cut up a tee-shirts to make a cool dress/cover ups (sorry, man speak) and she also counseled fans to use olive oil to clean make-up brushes.

Kandee’s vibe was supportive of her audience, penny-wise and very, very real. And her creatively was unbound. Her followers loved her and still love her today as her career has taken off. The reason I bring her up is because her “authenticity” (that’s a joke, I hate that word), her motivation was grounded in proof. Some, today, might call them receipts. Kandee has a role, a motivation, and she delivers it every day.

I often say advertising is 90% claim, 10% proof.  Kandee built a mini empire out of proof. Much love to Kandee Johnson and all her loyal followers.

Peace.