A brand strategy is best delivered through a syllabus. A lesson plan for brand building by way of education.
Teachers know the most efficacious education revolves not around rote recitation of lesson, but participation and interaction.
I was lucky enough to work as marketing director at an ed tech company that made most of its money selling interactive white boards. They brought me onboard to help flip the business model from hardware to professional development – that is, to teach teachers how to use technology more effectively to improve learning. I dove into the science of teaching (pedagogy) with the goal of understanding learning. There is bad teaching but there is no bad learning.
This whole deep dive had a vigorous impact on my brand planning practice. In my brand brief, the keys to learning were improved “classroom design,” “better teacher-student relationship” and stronger “parental/guardian involvement.” With learning the goal and teaching the vehicle how I thought about marketing was recast.
Teaching had for too long been about broadcasting information at kids. And marketing the same. Using education as an analog for marketing, classroom design became the media or the experience (retail). The student-teacher relationship translated to consumer care-abouts and attitudes (a long-standing brand planner tool). And parental involvement aligned perfectly with marketing influencers.
Now these three notions are not foreign to brand planners but they aren’t always part of the syllabus. To develop brand value faster and make it more everlasting, one needs to focus on consumer learning, not marketer teaching. That takes a new syllabus.