Advertising

    PTLLM

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    People that look like me.

    Are you tired of staged photography in your ads? Are you happy with all the gratuitous diversity and inclusion casting in TV commercials?  It is wonderful seeing gay couples in ads, but why always on a couch?  How about casting ads with we the people? People not trained to smile for the camera? There is some progress, we are beginning to see some larger people in TV commercials, but less that 5 percent by my count. I also recently saw a woman with freckles in The New York Times Magazine section.

    Are you one of those people who watch a hockey or football game and says to the screen or your honey “Sure are a lot of while people there?” I do.  I’ve even started a meme on social media where I comment “White much?” when diversity is totally and ridiculously white.

    Here’ my point. Casting has a new imperative. More real people. No one wheel chair a quarter. Don’t check both boxes by using a mixed race couple with two dads. Real people. Zits and all.

    All those marketers talking about authenticity need to shut up and cast like they mean it.

    Peace!

    The Apple TV of Tivo’s Eye.

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    Tivo just sucker punched Apple. Apple TV specifically. Tivo just launched a new product called the BOLT which holds to its core value by allowing viewers to scan past pods of advertising with a click of a button. The launch ad highlights another 7 or 8 things it does that Apple TV doesn’t including get rid of the cable box. With Apple TV you can’t record your shows, you can’t watch shows on any device – so the ad says.

    The Tivo BOLT ad works. It contains a picture of the box, which offers a lovely Apple-esque product design. The unchanged Tivo logo, a particularly simple and brilliant design of a TV with Martian antenna, is not only distinctive but fun. And Tivo’s restraint in not trying to tie everything up in with a bow in the form of a new tagline beneath the logo, is genius. Under the mark, a space typically reserved for a tagline, it simply read “San Jose, California.”

    Start with a great product that meets pent up market demand (for features and function) and take care of marketing with clean comms and design and you have the secret to success. Apple has always known this, apparently Tivo does now too.

    Peace.

     

    Bing’s Decision Engine. Part 2.

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    Bing may be a better search engine; it may not be.  If you listen to Microsoft insiders it certainly is. If you listen to SEO nerds it’s a toss-up or a no.  If you try Bing, it appears to be a new skin with better pictures on the same algo.

    Bing’s initial advertising straddled the fence on 2 ideas: the decision engine and information overload. The latter was fun and made for great advertising and a great launch. It set the stage for an implicit benefit: make better decisions. The benefit was not explicit, though the tagline was. Microsoft recently moved the Bing business to Crispin Porter Bogusky from JWT and is running a new TV ad talking about Facebook integration. (Integration is a word techies use when at a loss for other words.) The new work is cute and will appeal to fast-twitch media consumers (millennials) but it feels idea-less.  I’m not getting information overload or decision engine.

    Though not everyone who searches is looking to make a decision, decision engine is a good strategy. Tying the wagon (Could I be more of a geezer?) to Facebook or Project Glee is a borrowed interest approach to marketing. It’s a tactic. The nerdiest softies in Redmond know their search algo is better than Google’s. Someone just needs to find out why. And how.  Then take that how and wrap it English — with song, pictures and video and sell some clicks. And the real softy nerds know this. “Why are we singing, when we should be saying?” Decision engine is the idea.  Organize the proof. Peace!

    Geico burnout vs. new paradigm churn-out.

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    Here’s a fresh idea for bold national TV advertisers.  One and done.  Okay, maybe five and done is better.  Create and run TV spots 5 times then take them off the air and move them to the web.  A question many large agencies asked back in the day of the $385,000 TV commercial and still ask is “What is the burn out rate”?  How many times can a consumer can see a TV spot before his/her eyes start to bleed.

    In today’s fast twitch media, where clicking is a sport, the burn out factor has grown even more sensitive. This is why sooner or later Geico is going to need to chill.  I was reading today about The Gap and its desire to become more relevant to the younger set – more relevant is a euphemism for sell more – and I’ve also been reading about Denny’s, similarly strategized.  The former will do nice ads and burn, burn, burn them.  The latter is running ads only a few times, then driving people to the web to watch them on-demand, on-desire, in longer form. Denny’s and Gotham get the target’s media habits and will save money. Gap and Ogilvy will not…unless.

    Unless they use the new “five and done” model.  Should Ogilvy decide to turn itself into a crafty, creative TV production studio for the Gap it will have a chance. Buy high profile mass reach media and run their ads only a handful of times.  Then move on. Lots of freshies. Story-tell with lots of chapters, a la James Patterson. And it shouldn’t necessarily be a serial story, just a gestalt-y all around the brand strategy story.

    Smart shops can create spots at low costs these days. Fast twitch ads, not burn out campaigns, are what the daring will do. That’s what the youth market wants. Peace.

    How to build a brand.

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    bosch ad

    Bosch is a brand I’m familiar with on a couple of levels. First I know the name, so that means I’ve seen it on product, in retail and probably advertising.  Second, I have brand associations, but across a couple of types of products: brakes come to mind, automotive products, some speakers.  So it seems Bosch is some sort of conglomerate… like GE. Also they feel European.

    But about 2 or 3 years ago, Bosch started advertising in my the newspaper, The New York Times. I don’t recall seeing Bosch on TV, in radio or online, just the Times.  And they have kept up the media pressure. With drumbeats. The ads are all focused on kitchen appliances. I wasn’t aware they were in that business. And the appliances are beautiful.  No skimping on the photography costs here. I cannot recite a headline or copy points, though these ads are burned into my memory. Product as hero, at its best. Here’s what I know and feel thanks to the advertising: the product design is spectacular, the engineering way above average (that’s what good industrial design will earn you) and the appliances quiet and efficient. Most important, they are now in my consideration set where once they weren’t.

    I am not a fan of awards ads and today Bosch ran one about customer satisfaction with their dishwashers.  It was a prudent choice to wait so long to do an awards ad.

    The seer in me says, Bosch is gaining in market share and the blocking and tackling they are doing – beyond excellent product design – is the cause. Old school. Peace in the New Year.

     

    Insure Product Meaning

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    Yesterday I Tweeted the question “Does anyone know what the Discount Double Check is?” Everyone has heard of it; it’s all over TV.  Especially on NFL football. Aaron Rodger’s who mimes putting on a championship belt after touchdowns has sold the little dance to Allstate Insurance who has paired it with some double check insurance option and uses that as a differentiator.  I’m so interested in the humor (or lack of it), I’ve yet to figure out what the product feature means. Perhaps you do. What are we double checking and how does it work? 

    It only took AFLAC half a decade to move beyond its quacking name-onic brand device until the advertising explained to customers that AFLAC is insurance that pays out if you are hurt on the job.   

    In both cases we knew what the company IS but not what the product DOES. They both fail the Is-Does test. The first test of marketers, and I know it sounds fundamental and silly, is to get the Is-Does out of the way. So all you self-described lifestyle brands out there, that’s way too inside baseball. It’s too markobabble. Get your Is-Does right.

    Peace.

     

    Coming soon. Mass Communications Atomize.

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    There’s a nice piece in the NYT today by Farhad Manjoo about the evolution of luxury apps to apps that end up being affordable over time once scale is created. One example cited is Munchery, who with enough orders and resources, hopes to deliver healthier food to consumers close to the cost of junk food. Ish. The ability for scale to reduce cost is a promise of the interwebs.

    In this world, we resource and massify what is produced, yet individualize what is delivered. At scale. Logistics, as Uber likes to say, is a nice living.

    Mass communications have for decades been produced and sold in bulk. Direct marketing tried to individualize, but really only segmented. The creators of advertising have never really tried to individualize marketing communications, yet today data collection and analysis and digital content are bringing us many steps closer. The individualized creative product is still pretty awful and way too expensive. Even at retail, belly to belly selling is static; a couple of selling points used for every customer.

    We have a long way to go. With new tools like NFC (check out the promise of Invisible Media) and single user identifier not too far away, personalized selling will improve greatly. Then, so will creative. Ad agencies will have to become more fluid.

    As this happens selling will atomize – and brand strategy become more important. An organizing principle for a brand built upon what a product does well and what a customer wants most, will be the only staple.

    Peace. 

     

    Paper the Walls.

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    Many years ago I learned a trick about advertising from Brendan Ryan, president of FCB/Leber Katz, in NYC. One day he asked the AT&T Network Systems account team to paper the walls with the current campaign. The headline for each as we “Are You Ready.” Network Systems sold the 5E switches to phone companies that powered American communications. So paper the walls we did.

    Mr. Ryan walked around the plush conference room reading sub-heads, looking at visual and dashing through copy here and there. He pointed to campaign outliers and confirmed what he thought to be the idea. Neat trick. Neat way to level-set the idea.

    Fast forward 25 years to an era when communications manifest across more channels than we ever perceived, some with control, many with none. If you were to paper the walls with the myriad comms we generate today, you’d have a messy, messy room. A walk around that room  would remind you why an “organizing principle for product, experience and messaging” is critical. Otherwise known as a brand strategy.

    So me droogies, paper your walls with your internal and external comms and see what-ith you spew-ith into the consumer realm.

    Peace.

     

    Lee, Mike, Arnold and Amber.

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    It was reported by Stuart Elliott in today’s New York Times that Lee Jeans is using Mike Rowe as its spokesperson.  Mike Rowe, the guy from the Ford commercials, is the star of America’s Dirtiest Jobs (or whatever it’s called).  His fame comes not from the show, which probably does a 2.2 rating on Cable, but from walking around Ford showrooms and using his sing-songy manly voice. 

     The fact that Mr. Rowe is the news of the Lee Jean advertising story shows how shallow the strategic idea really is. Moreover, Lee has 3 agencies carving up the work: Arnold Worldwide, GroupM (for media), and Barkley of Kansas City for PR and didge. The total budget is about $10M and you know a chuck of that goes to Mr. Rowe. 

    So let’s recap. National challenger brand. No identifiable, differentiated brand strategy (comfort a man would love?). A spokesperson famous for selling cars. A limited “jump ball” budget shared by 3 partners.  And a product with little to talk about. About right?

    The Fix.

    Arnold is actually a good shop with breadth.  Lee should go all Joel Ewanick on itself and give them the entire business.  Then turn Amber Finlay loose, Arnold’s new head of digital strategy. I bet she could multiply the dollars.  Lee needs a little brand spanking and, if allowed, Arnold is the kind of shop that can do it. Was there a buy-out clause in Mr. Rowe’s contract?  Peace!

    Selling business.

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    Native advertising is defined by some as advertising done to look like the content of the media on which it appears.  The ads are tailored to the media. A couple of decades ago if you made your TV ad to look like a newscast and scheduled it to run on the evening news, standards and practices would not approve it.  It had gone too native. Lately, I’ve seen some cable stations using program actors to promote products in commercial pods during the show.  It’s worth a rewind…until you see it’s an ad.  Smart idea actually.

    In the web world, native advertising is doing similar things, allowing marketers to appear to offer site content but then pulling the rug out quickly to reveal a product endorsement. It is a way forward, and if does properly effective yet it will make us callous to the media channel.

    I’m all about value…and native advertising has the ability to add a little value to the selling message, but it does detract from the media channel’s integrity.

    But here’s the thing.  Today many regular ads aren’t native to their own selling message. So why be native to a media property.  Ads are typically native to humor, to visual extravagance, to performance and story but not the product. Let’s fix that first before we go mucking up other media channels.

    Great consumer insights married to emotional and logical selling schemes are the way forward. Let’s not forget we are in the selling business.  Peace.