Monthly Archives: November 2014

Just Another Tuesday.

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Yesterday I had two meetings that excited the heck out of me. The first one was in NYC with a geotechnical and foundational engineering firm nobody knows. Okay, maybe 10,000 people know them.  The office looks like any other: water coolers, file cabinets, a library, cubicles, some offices, an oversized printer. Young men and women tread the halls with folders and laptops in hand. You might think your were at Razorfish or JWT. What is cool about the place is that this firm is the premier engineering firm for what goes below ground to undergird huge building structures like the new Freedom Tower. There’s very little they don’t know about soil, pressure, rock and water. If you are taking a building down and you are afraid the neighbor’s building might be compromised, these guys are your first call. With over 100 year history in NYC, their foundations are keeping the city standing upright. To walk through the offices? Just a bunch of smart people.

My other meeting was with a healthcare company that is changing the way healthcare is ministered. The current model of healthcare is to pay physician to treat the sick. This group is paid to keep patients healthy. Before you get diabetes, this group of physicians wants to catch it. Before your grandma falls and breaks her hip, this group wants to remove the loose rugs. Walk through their office and you’ll see PCs, coffee machines, cubicles and other nondescript equipment. Just a bunch of smart people. Saving lives.

The first company was a hundred plus years old, the second about 4. One company is rock steady, the other fluid and evolving. Both have strong leadership, good culture and serve markets with pend up demand. There is an amazing amount of good in the commercial world, you just have to pay close attention. Peace!

 

Natural vs. Marketing Language.

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I have often wondered how difficult it must be to go work in a country with a different culture and language and do brand planning. I worked with a smart 20-something planner at JWT-NY who picked up and moved to Shanghai. Daring. I follow a really smart Brit planner who works at Wieden+Kennedy Shanghai. He’s killing it. How do they communicate? How do they feel? How to they see patterns and interpolate?

In an ideation session last week with some brand planning colleagues, all of whom had done customer interviews for a specific B2B client, we established some guard rails, talked about buying logic, purchase station, recited stories and delved into emotion. It wasn’t until this morning, however, that I realized what was missing. Language. We were speaking in marketing-ese. I was with smart people with great marko-babble radar, but we were missing the cues that come from natural business language. In B2B it’s important to know the language that cues the target to really listen. That gives them permission to listen. That is what was missing. That’s what must happen next. Peace.