So I’m reading an article this morning in USA Today featuring interviews with some top hospitality CEOs, and their answers are peppered with language like: “price of entry,” “customer-for-life,” “providing value” and “surprise and delight.” A marko-babble fest. Not implying these aren’t smart people, they clearly are. What I’m saying is marketing has become filled with terms of art that are nice on the ear but meaningless.
Do a Google or Bing search of “whatstheidea+surprise and delight” and if this blog pops up, break out a can of whoop ass. Jargon may be acceptable in meetings but it is the antichrist in external communications. It was copywriting great Walter Weir, I think, who said “if it sounds like copy, it’s good copy.” Dear old Walter was born in ’06. The industry has published 10 trillion words copy since then. There is an entire class of ad agencies called “creative hot shops” whose sole reason for being is to break away from Mr. Weir’s premise.
So what should we do? Drop the babble. Invent your own selling premise and selling language. Be fresh. Freshies (Sorry, racing a storm to Whiteface today.) And it is okay to be a little fresh in a non-puritanical sense. We are at 10 trillion words and counting. There are only so many pairings – as Google will tell you. Peace!