Many practicing brand planners are well-meaning and talk a good game. But they don’t always deliver the goods. And when I say goods, I mean brand strategy: An organizing principle for product, experience and messaging. A brand strategy’s only measurable job is to win business.
Brand planners who talk about “story” aren’t providing strategy. Those who pepper their brand plans with the words like “mission,” “personality,” “values” and “vision” aren’t delivering strategy. Important planning tools though they may be, they are really the effluvia of the strategy process. CEOs don’t like to sit still for the effluvia, they want the strategy. And the rationale. Not the circuitous route to the strategy.
Strategy is a directive. One that “sells more, to more, more often, at higher process (Sergio Zyman). Makers who use brand strategy are charged with creating communications and tactics that helps a brand win in the marketplace. Great makers move markets. But it’s strategist who points the Makers in the business-winning direction. You can give a Maker a story. A voice. Or a vision. But they really need a strategy.
Peace.
