A brand planner is a lot like a chef. One must amass lots of information, or using metaphor, ingredients and assemble them into a unique, tasty dish. The brand planner’s ingredients are the language — the spoken or written words assembled by the planner. Listening to customers, prospective consumers, stakeholders, SMEs (subject matter experts) and journalists yield language from which to cull insights and establish key care-about and good-ats.
It is the culling or boiling-down (another cooking metaphor) of those words that moves the planner closer to a positioning idea and strategy. But it is the language that helps the planner get closer. Specific words resonate. Specific product or service patois. Words and phrases that move the interviewees Galvanic Skin Response — monitored or simply gleaned. This is what we are listening for. Blah, blah, blah language is just that. Excitement, passion and emotion are the “tells” we seek.
Keywords: listen, language, repeat.
Peace.
PS. No humans were tested for this blog post. Ever.
