Bob Gilbreath, chief strategy officer at Possible Worldwide, wrote a book a year ago called Marketing With Meaning. It’s a counterpoint to Woody Allen’s quote about “90% of life is just showing up.” Bob suggests embedding your message (and offer) with something of value. Not mere boast and claim — something meaningful and fulfilling. The book is a must read.
I created a brand plan for a health system a number of years ago designed to move the dial on about 9 attributes that make for a successful hospital experience; things like: “best doctors,” “leading edge treatments,” “improved patient outcomes.” If you can answer yes to these hospital qualities, it is likely you will want your procedure done there.
When I see work in this category today, sometimes I wonder if marketers are trying to be meaningful at all. One NYC hospital spending a lot of money is doing it the Woody Allen way, just showing up. Doing “we’re here” ads. One word headlines and pretty pictures. And the system that once had the nine meaningful measures? It must have listened to its ad agency and now only measures “first mentions.” That’s a research term for a telephone poll indicating what consumers answer when asked, “Name a hospital or hospital system in your region.” That’s measuring the media plan and the budget, not the communication of the work.
The best politicians are those who have a vision, are true to it, and allow the populace to experience that vision. Process that vision. The worst are those who read opinion polls and change direction at will. Similarly, the best brands have a plan that creates meaningful differentiation and organized claim and proof to consumers. And they stick to it. Peace!