I was just reading an article about Grimaldi’s pizza in Brooklyn (“This is my piz-ah-reeah,” Danny Aiello) and one of the key difference-makers for the stores is their coal-fired ovens. Sure the ingredients are good, but there is something to be said for 700 degrees of coal-fired, brick oven pizza. An idea.
Papa John’s Pizza, a national chain, also has a brand idea: “Better ingredients.” And a delivery mechanism for the claim: Papa John himself. Better ingredients is a great place to start — if your ingredients are better. I suspect if the ingredients were better, we’d probably know why. But we don’t. This where brand planning falls down: all claim no proof. I saw a Papa John’s ad watching NFL football this weekend that showed ingredients that looked like they were shot through cellophane. The commercial was likely shot using a video or low-def video camera.
Marketers and agencies who use the word “brand” all the time and who don’t fill their conversations with real “claim” and “proof” words are not only a nuisance, they’re a blight. To wit, Papa John in meetings should never be talking about the brand, but about better ingredients. At the end of the day as he heads to his car he should be saying to himself “What did I do today to make our ingredients better?” This isn’t meant to be a slam on Mr. John, he actually has a brand idea. (Many marketers just have campaigns.) He just needs to live it. Peace!