I have been an American Airlines Advantage member since 1998. That’s 25 years. I use their Citi Mastercard for all my What’s The Idea? expenses and an occasional gift for the wifus, who knows what transacts on the family card. I like American Airlines and I like Citibank. I’m loyal to a fault.
In 25 years, here’s what American Airlines has done for me. Allowed me to cash in points for two plane tickets to San Juan. Offered one upgrade to first class a year when I was flying a lot for a work. Denied me two free tickets using points to Hawaii because I wanted to go through Phoenix. They allowed me to redeem through Phoenix but then I had to go out of pocket from there to Hawaii.
Granted, I’m not a great customer. But when I hear friends talking about all the freebies and special deals they get to Europe, I wonder why I stay with AA. The rewards business has changed significantly over the years. Money back. Double points. Free this, promotion that. Not me. I barely get a free flight every 6 years. Yet I stay loyal.
Kids put everything on their credit cards — from mortgage payments to weddings (don’t ask). My kids probably haven’t touched a dollar bill in years. And they get rewards. Me? Ugatz.
Hey American Airlines, you get all my airline business, you my business expenses, you get my undying loyalty. I get Citicard and AAdvantage junk mail by the pound and an occasional flight. My kids go to Europe on Chase Sapphire points.
Something’s gotta give. It’s probably me.