My sister recently did some consulting work for a small, quick serve restaurant in the Southwest. I’m not going to go into it very deeply – trade secrets you know — but suffice it to say that one of the partners in this little venture is a tad high strung …when he’s not low strung. He handles the kitchen and the customers seem to like him.
So, the restaurant ran out of potato salad and what does Mr. High/Low do? Does he say, “Sorry we’re out?” Nope. Does he send someone out the back door to Restaurant Depot for a bucket? Nope. He looks around the kitchen, finds a baking potato, throws it in the microwave, mashes it with a fork, adds celery, mayo, whatever, and bam — instant potato salad. Now I have no idea what this little side dish tasted like, and if it sucked bad on him, but you have got to like the creativity and initiative. The fact that he ran out of the salad to begin with says something, but so does the solution.
Everyone has strengths and everyone has weaknesses. It’s what we do with them that goes in the ledger. If Mr. High/Low is allowed to put his creativity as a cook into the restaurant without having to do the things he’s may not be well equipped for, it’s probably a win. Can some of this creativity find itself into other parts of the business, that’s something worth paying attention to.
People, just like brands, are most likely to succeed if allowed to play to their strengths. Figuring this stuff out is the fun of business. Peace.