Together We Well is the new tagline for Northwell Health. I get where they’re going but must admit to being underwhelmed. That said, it is way better than the previous ad campaign-derived line “Look North.” Which effectively said “use us.”
There are two kinds of healthcare: preventative and curative. Hospital systems make their money on the latter. After someone gets sick they are treated. If people stay healthy, they needn’t be treated. Prevention is good for society but not always for the bottom line. That said, Northwell is on board with prevention.
Giving patients a role in prevention is good – the “together” part. Everyone should be contributing to better health. Practitioners and consumers. And that is what the Affordable Care Act is all about. Under the ACA, doctors are compensated based on the degree to which they keep their patient population healthy. So we are moving in the right direction.
But population health is a societal issue. It goes beyond Northwell. Don’t get me wrong it is imperative America gets better coverage at better prices. But it’s not a brand position. Strawberry Frog, Northwell’s agency, gets this — and they likes to create movements. Sometimes it works. My bet is not this time.
I would make the “together we well” idea a brand plank — supporting the claim – not the claim itself.
Brand claims should add value straight to the bank. In the case of Northwell they need to convince patients the system is better than other systems. When I worked on the Northwell brand (it was called North Shore-LIJ at the time) the tagline was “Setting New Standards in Healthcare,” a line created by Della Femina. It was provable, albeit not easily.
“Together We Well” is contemporary. Maybe hip. A big aspiration. And even provable. But what it is not is money in the Northwell brand bank. Not a direct deposit anyway.