Brand planning tip number 1.

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 It seems lots of social headlines start with 3 steps, 7 tips and 6 critical somethings…so a number it is. Feed the social serpent hee hee.

I write briefs for a living. To get to a brief, I do lots of interviews.  It’s my secret sauce.  But the sauce changes from time to time to meet the evolving culture of buying and selling and here’s a brand new path of inquiry: arrogance.

Apple got tangled up in China recently for what the Chinese government referred to as arrogant  policies and behaviors and the word, often repeated in the reporting, got me thinking of ways to use it in planning.   “If your company was publically accused of arrogance,” one might ask a C-level, “to what would might they be referring?”  Or a questions to a salesperson, “When selling against your key competitor, what might you be arrogant about?”  Perhaps a question to a consumer “When brand X is being arrogant, what are they likely doing?”

Yes arrogance is a dirty word but it is quite pregnant with meaning. Remember, this is strategy, not creative.  I’m not suggesting being arrogant, I’m suggesting we probe it. Peace!