Marketing

    Partly Cloudy

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    So I go to Best Buy yesterday and purchase a new PC.  Toshiba Satellite, a suped -up version of its predecessor. It has an Intel i3 processor which should hold me for a while.  Hopelessly (as my carpenter used to say.)  As exciting as it is having upgraded to Windows 7 and Office 2010 Pro, there are still quite a few things to worry about.  How do I export then import my contacts from old Outlook to new (big problem, as the translator won’t work), how do I move my bookmarks over (.pst file or something), how do I get my old software over (McAfee anti-virus, Snag-It, etc.), and then learn a new keyboard and where the delete key is, etc?   Oy.

    But here’s where the cloud comes in. Once we put all out shtuff in the cloud, these laptop, PC and Mac change-overs should be quite seamless.  I haven’t even thought about getting my iTunes over – but the cloud will presumably back all that up and allow the devices to quickly cut-over.  That’s going to be cool for half-wayers like me.  I know technology but I’m a guy and don’t read directions.  Not innately techy, I have to work at it.  The wifus does all the tech heavy-lifting. If we need to escalate we call the boy.  Off at school, twenty something tech friend gets the call at $20 an hour.

    I’m pumped to learn Microsoft OneNote and to have up-to-date versions of PPT, Word and Outlook.  I’m not pumped to relearn everything…but soon the cloud will help. The cloud will facilitate ease-of-use and access to the latest and greatest service tweaks. Usability will be a byproduct of the cloud and though it may cost a shekel or two, I can’t wait. Peace cloud.

    Spidey Gonna Fly.

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    Spiderman is a play running on Broadway created by Julie Taymor (a Lion King contributor), Bono and the Edge of U2.  It has been in the press lately for many things negative.  Though it hasn’t officially opened, it’s been playing to packed houses and making some money.  There is a lot of flying on wires above the stage and, no doubt, some good music written by Bono – but so far negs outweigh the positives thanks to a number of broken bones, concussions and a report today that the leading bug lady has decided to quit.  It may all sound like bad news…but it’s certainly news.  And Spidey is in the papers daily. 

    The advance reviews haven’t been great, but it’s a unique play and one that kids will love.  With a great song or three, this baby should take off.  And with a little danger, a la the flying scenes, a constant promise, the rows and seats should be filled for months if not years.

    Bono, Taymor, Broadway, danger, big music – these are things that make for successful entertainment.  Sight unseen, I’m thinking big win.  Peace!

    Keshin…To Go.

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    Eric Keshin was groomed to take over McCann-Erickson.  A rising star at the company for years, he was one of John Dooner’s chosen ones. Eric ran the AT&T Business business while in his twenties and the agency powers knew enough to step out of his way. He was a quite a force of nature.

    Eric built his career being decisive — never wavering when asked a question. He loved McCann…bled “Truth Well Told” blue.  And the haters who never worked there or worked in the creative dept. and could find a way to criticize a child’s finger painting, well, they will have their say. Go ahead, snark away– but McCann rocked the ad world for a number of years and Eric Keshole (as I affectionately used to call him on the softball field) was the orchestra’s key instrument.

    “He’s big, he’s blue…”

    I was an account manager under Eric on AT&T and Lucent. He hired me. He fired me. Both deserved. But I left McCann a much better ad guy and marketer — one who knew how to analyze business problems, when to conduct research, how to read consumers and truly listen to the market.  I also learned how to question authority and clients. And I learned to love my brands… at McCann.

    If this seems almost obituary-like, it’s not. Eric will land somewhere. Just as Jim Heekin did. And when he lands it will be with a thud. A thud of money. Eric has changed markets with his decisions. Eric is no problem solver – anyone can do that. He’s an opportunity creator. I know it killed him to leave McCann. As his power waned, so waned IPG’s stock. He’s no Frenchman and though WPP would be smart to grab him, smart money is on Miles Nadal and MDC Partners.  And the gloves will be off. Peace! Or not.

    Whither advertising.

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    Here’s a little marketing something to think about – and we have Google to thank for it.  Google has digitized over 5.2 million books in English, French, Spanish, German, Chinese and Russian – all published between 1500 and 2008.  That data repository accounts for 500 billion words, one million of which are unique to the English lexicon. The tools that will let users and academicians study and map word usage is tres cool.  But that’s not the point.

    Were Google to take all of the words ever used in advertising over the last 100 years and map them, we’d see something quite interesting. Lots of “sale,” “quality” and “tailored to meet your needs.”  I mean lots. These words make up a song that has really burned out consumers’ minds.   The algorithm allows us to click to “sale, “quality” and “tailored to meet our needs,” so we really need to select our ad copy and creative carefully.  

    The revolution is not that advertising sucks, it’s that advertising needs to evolve. It needs to be in the hands of the artful.  The business must change for the better.  The application of technology and art in new and rational ways is our future.  Words are important, but they need to be applied with pictures, video, song, pod and cast in ways never before seen. Should be a fun ride. Peace.

    What’s the Idea Yahoo?

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    There are hints in the press that Yahoo might be broken up. There’s also talk that if big things don’t happen soon, Carol Bartz will be out in a year. Can anyone imagine the internet era without Yahoo? 

    When was the last time you went to Yahoo to look at something? When was the last time someone sent you a link to Yahoo to see a video, or read a story or view a picture?  I go all the time to check my Fantasy Football stuff, but that’s about it. Yahoo Fantasy Sports is probably Yahoo’s biggest asset; they do some nice video programming (Charissa Thompson is a star in waiting.).

    But Yahoo still seems rudderless.  I know it wants to be in the content business but it’s not buying any properties that I can tell. In this area it is losing to AOL, who seems to be spending wisely on content… TechCruch, for instance.

    Carol Bartz is keeping her head down. Elisa Steele, CMO and Penny Baldwin, SVP Integrated Branding are also sub rosa when it comes to the plan forward. The latter two should be helping form the product, and I’m not seeing it.  I’m seeing some tilling of the field but not a lot of growth.  Yahoo needs an idea! Peace.

    Video. Amazing and Not.

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    So I’m at the Jet game yesterday – my first time at the new Meadowlands stadium.  Were I dreaming I’d have though myself at the old Meadowlands stadium with a skim coat of concrete and a few more pork sandwich stations.  The Jets looked the same as I remember from back in the day, but there was one really cool new thing about the stadium: the video monitors.  I’m like a quarter mile away form the screen and the hi-def was amazing. Hair follicle amazing. It was pretty hard to take your eyes of the screen and watch the game on the field. (They never replayed the Santonio drop though and, so, still have some editing policy to deal with — but that’s a story for another day.) 

    I had to leave the game early in the 4th quarter because my ride needed to pick up his son at baseball practice – feakin’ kids – and on the train from the stadium we sat near some dudes with HTC EVOs (or some such) phones…on the Sprint network.  They were streaming the end of the game.  A little freezy, a little jumpy, but live. “The Jet’s are on the 20!”  My eyes aren’t the best but let me tell you shrinking a football game to the size of a postage stamp is not optimal.  You can’t read the graphics, the yard markers or even the helmets, but whoever was providing the game on this hacked channel was showing us the future. 

    So in one day I saw both ends of the video spectrum.  The world’s best and the world’s worst.  Perfecting the world’s worst will be the battle.  Smart phones the battle field.  Peace!

    Stern Points to iTunes Future.

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    I miss Howard Stern, having developed a taste for him while commuting 20 miles a day to an office not far from the Roosevelt, NY town where he grew up.  He made me laugh and he talked about things many people thought but never mentioned. When Mr. Stern went to Sirius satellite radio from terrestrial radio I was let down, but not so much that I anteed up a fee for his vocal services. Yesterday it was announced Stern would sign on to Sirius for another 5 years.  The Sirius stock, valued at less than $2, moved up $.07 on the news.

    It was rumored that iTunes was in the running to pick up Mr. Stern. Now that’s something to think about — Apple getting into the content creation business.  Or should we say, furthering it content resale business? I suspect it was more of the latter.  Stern has enough money and clout to get his own studio, equipment, lawyers and accountants to pull off the show by himself.  In effect, in a deal with iTunes he would using them as a form of PayPal to collect the dough.  But Stern opted out. Too much work and too much future.    

    It will be fascinating to see what iTunes turns into in 10 years. And I’m guessing it won’t be tunes. iTunes may become a competitor to YouTube, to television (network and cable), print and radio.  The only question is whether or not there will be an ad-supported business model. iTunes will change everything – even more than it already has. Stern could have helped. Peace.

    TV is back, baby.

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    There’s a big media conference in NYC this week and attendees and reporters are surprised to learn that TV viewership is growing. One conference attendee said:

     “TV is, by estimates, still gaining share of the overall advertising market, to 40.7% in 2010, from 37 % in 2005.”

     Another chimed in, “TV will be adding about half of all growth next year.”

     The web ad market is growing for shizzle, but the 30 second spot is not dead (Joseph Jaffe).  In fact, the Super Bowl is kind of off the charts. Another conference attendee suggested TV is growing because of the need for viewers to have something to Tweet about or post on their Facebook pages. Yah think?

     The fact is, TV programming is just getting better. The networks are working harder for our eyeballs. The Emmy bookcases at CBS, NBC, ABC, FOX are not growing as they once did thanks to cable properties such as Sons of Anarchy, Breaking Bad, Mad Men, Chelsea Handler, Men of a Certain Age, etc. The big networks are beginning to pay attention — feeling the fire. As Eddie Vedder might say “It’s evolution baby.”  Weed out the weak genes in favor of the strong.  Won’t be long now and reality TV will start to secede from the union. Peace!

    Manual Labor. New School.

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    Here’s a marketing practice we might be seeing a lot more — new products shipping without manuals.  The new Orb, a TV recording device written up by David Pogue in The New York Times today, does not come with directions. Pogue lambasts the company for this because the Orb requires a fairly complicated set up. He said the Orb is not ready for primetime but tres cool, by the way.

    This “no manual” approach wasn’t an omission, it was a smart tactic – one that insures new customers must visit the website.   

    It’s a sustainable practice, which is forward-looking, unless you print out 50 single sheets of paper from your HP Laserjet, and it offers up some significant marketing surround.  Though the Orb people haven’t executed it well (see screen grab of homepage below), this OOB (out of box) experience, makes buyers visit the website where it can continue the selling process and provide a video set-up tute (That’s short for tutorial, Bronwen). It’s a great place to get an email address and product registration info and also a chance to cross- or up-sell – an especially important step for ecommerce customers who may not have had an opportunity to speak with a salesperson.

     

    No manual. I yike it!  Peace.

    Google and Groupon. Big Nice!

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    The intro to The New York Times article today on the impending purchase of Groupon by Google says the motivation for their move is to “dominate” local online advertising and improve its play in social networking.  These two things may be results but, for me, they are byproducts.  Google never set out to be an advertising company, it was born of search. Search and arithmetic are its lifeblood. Like farmers hundreds of years ago who were good at farming then became king, search is what made Google a powerhouse.

    That’s why I liked the purchase of YouTube. Google made is easy to search for video. This is why I like the move on Groupon. Talk about apps?  Couponing is a zillion dollar marketing application — and if Google sets it sights on making couponing more effective and efficient, it will completely change that market.

    You may have read here before about Google’s “culture of technological obesity” and how that culture has driven the company to offer productivity software (work processing, spreadsheet, etc.), a mobile phone, an new OS and and and. These efforts have been off- piste (Is it snowing yet?) and the reason Google will trivest in less than a decade.  So I’m not a Google fanboy — but they deserve much respect for this move.  This is mad max stuff.  Now, stay away from my television until you are ready to provide a truly useable search product and we’re good. Peace!