Marketing

    Look Behind the Digital Curtain.

    0

    oz curtains

    There is an amazing theory in physical anthropology called phylogeny recapitulates ontology which suggests that the ascent of man from micro to human form is recreated every time a baby is born. From fertilized egg the form grows fishlike, reptilian, birdlike, to muuun-key (as Peter Sellers used to say) and finally goo-goo gah-gah person.

    I think every marketer needs to experience life as a small business before making decisions for a large business — and that doesn’t always happen. Small business owners have to do it all and be responsible for all. They may not be good at everything, but they need to experience and understand everything.  Only when they “get” each business and marketing function can they make fair decisions about execution. Not all large business marketers see the whole picture and it’s a shame.

    Noah Brier a smart digital strategist at the Barbarian Group has said every marketing who uses the Web should take an interest in and learn, however rudimentary, to write code. Most slough off this advice, but he’s right. Like the marketer who needs to understand the evolution of the business from small to large and the scientist who should be aware of single cell to complex organism, the online marketer is better off if understanding just what’s behind the digital marketing curtain. And understanding its power. Peace!

    #isleptwithtiger2

    0

    twitter-logo

    In a tweet yesterday I noted that Twitter is to marketing what stem cells are to healthcare. In the right hands, with the right intentions, Twitter can provide amazing results. In untrained hands it’s simply microscopic marketing goo with mad potential. 

    Marketing News 

    Good marketing news travels like wildfire on Twitter.  Say Pearl Jam is doing a surprise show on the roof of Looney Tunes Records in West Babylon at 2 P.M. today (They’re not.). Do you think that will get around the Twittersphere?  How about Looney Tunes is offering $3.00 off all CD purchases Saturday? I don’t think so.

    Marketing applications for Twitter are about news. Real news, not pablum. Hashtags are the key — because they are how news spreads on twitter. And anyone can start a hashtag.  #Isleptwithtiger2. See what I mean?

    Ben Bensons’ Steak House and the Man.

    0

    Ben Benson 

    Ben Benson is a New York steak house legend and a very smart businessman.  Talk about personal branding?  Ben and partner Alan Stillman double handedly invented the “singles scene.” Friday’s, on the upper east side of NYC, was the branded place to pick up members of the opposite sex when it first opened.  The bar and its sister bars Tuesdays, Wednesday and Thursdays, which didn’t fair as well, eventually evolved into the TGI Friday’s chain, now with different owners.

    Ben and Mr. Stillman parted ways with Mr. Stillman becoming a corporation, a publically traded company (I think) with lots of restaurant properties around the city and country.  Ben stuck to his knitting, stuck to his store (123 West 52nd Street, NYC, “I think you’ll love it.”) and has built a brand the old fashion way: One steak at a time. Mr. Benson, who has had some health problems (Who wouldn’t being surrounded by sirloins all his adult life?) has outlived many peers in the business world. Literally and figuratively.  Thousands of captains of industry who used to dine at Ben Benson’s ordering $400 bottles of wine are long gone and forgotten. Not Ben.

    A Marketing Lesson. 

    I once told Ben he should give away umbrellas on rainy days to his best guests who had been caught unaware by the weather. (Ben has a wonderful, striking logo.) The umbrellas cost about $19.00 a piece and would be walking billboards around the city I told him. “You know how many steaks I have to sell to pay for one of those umbrellas?” was his response.  “My steaks are expensive — I only make about 2 dollars a steak. I’d have to sell eight steaks to pay for one umbrella.”  The lessons I learned from Ben resound. When I ask clients to spend their money I think of steaks jumping across plates and it grounds me.  Ben is a Harvard Business Review case study. Study him.  (But buy a steak first.)

    Twitter is not for coupons.

    0

    coupons sheet

    In a meeting this past summer a young account manager working at a brand design firm asked me about Twitter. “What do you use it for?” He was of an age, late 20s I’m guessing, not known for heavy Twitter usage.  Lots of business people are asking the same question today – especially as it relates to brands.

    Here’s how I use Twitter: My Twitter persona is me. It’s my personality. I blog daily about marketing in the hope of getting smarter, sharing thoughts, instigating discussion and, hopefully, create relationships that will generate da monies. Not being a great or polished writer, I use the blog more for idea sharing and insights which, unfortunately, sometimes come across as pedantic with a little “know it all” mixed in. Sorry about that. It’s about 40% me.

    Twitter is 100% me. I have more fun on Twitter. I’m a more complete person. It shows my politics. Musical tastes. It may not capture the cur dog I am in real life, but it’s a pretty accurate view. And that’s what Twitter should be to brands. Not a coupon house. Not a freakin’ smiley face, obsequious customer care person. The real brand.

    McDonald’s social strategy is “Deepen and enrich the brand’s relationship with consumers through knowledge, sharing and entertainment.” If that strategy is carried out and governed by the brand plan in a compelling, timely manner (timely is key) it can be an amazing tool. It’s early, but Twitter will change marketing as we know it. Peace!

    Branding and the New Marketing Dashboard.

    0

    soundboard

    Marketing is not a once-a-year phenomenon. But it used to was (a little Cajun phraseology). Marketing once revved up around September when corporate budgets had to be forecast. Production began in November and December with budgets finalized in January. Media money was allocated around the first of the year and ad campaigns launched in Q1, maybe the beginning of Q2. Then they were put to bed until planning started again the following September.  Marketers tended to follow this hallowed media and marketing calendar religiously and everything was very campaign driven.

    Then the Web arrived — the malleable, measureable, tactical Web. Not only a way to send messages to the market, but a way to sell directly to customers and eliminate the middle man mark-up. The Web became a game changer. Lately, marketers have learned something new about the Web — it provides them an ear to the marketplace which previously was the domain of research companies. Game changer number 2.

    Cutting edge marketers are now using the measurable messaging, direct sales, and research capability to dashboard (verb) their marketing efforts, dialing up sales and competitive advantage on a more timely basis. It’s very exciting when done well.

    There is one downside however: brand strategy takes a hit.  With so much on the dashboard (noun) many marketers are getting caught up in all the dials and lights and forgetting brand strategy – forgetting their brand idea. Modulating the dashboard behind a powerful brand (and brand planks) will be the heavy lifting for marketers the next couple of years.

    Creating Desire.

    0

    steak bw

    Have agents of advertising forgotten how to create desire? I often think so. David Ogilvy –sorry, I had to do it– once said “our business is infected with people who have never sold a thing in their lives.” He was referring to artists more worried about the art than the sale. Until, you’ve actually looked into the eyes of someone while coaxing money for product, you haven’t sold. You haven’t learned about creating desire.

    I saw a black and white ad for Omaha Steaks in the paper-paper today. Steak is one of my favorite things, with many mental images and smells conjured up simply by saying the word. But a poor reproduction of a plate of gray, less gray and glistening gray steak is not one way to do it. The picture was more likely to create desire for turkey. “The ad’s headline “Give the gift that will thrill everyone” doesn’t create desire. Nor do the phrases “2 free gifts” or “now only $49.”

    Advertising today has often jumped to the transaction without spending time on the sell — on creating desire.

    The Internet as a selling medium is working because it offers up multi-media images: color, sounds, motion and a non-static storytelling. The problem is, the medium is doing more of the work than the creative department. The writers, art directors and creative directors’ fingerprints are hard to find in most of web selling today. Ergo, the industry’s fascination with consumer generated content.

    The web gives sellers and selling agents an enormously rich canvas on which to create desire. Way more powerful than print and TV. Let’s use it people. Peace and Happy Thanksgiving to All!

    Amazon Vs. Wal-Mart

    0

    amazon box

    There’s a big war a brewin’ between Amazon and Wal-Mart. Supposedly, it’s a holiday season price skirmish, but really it’s a war for the future of shopping.

    Amazon, whose sales are a fraction of Wal-Mart’s, owns the online shopping space. Walmart.com is growing faster than Amazon, but those are just statistics, which we know can lie. This shopping war is between online and offline. Currently, online shopping accounts for about 4% of all sales, but some projection see it moving as high as 15%.

    You know who loves to shop online? Single, twenty 20 and 30 year olds –especially the ones who are kicking ass in their jobs. In a brief recently, I called this target “Power-Ups.” They’re achievers, very wired, and have big careers in their sights. After work, Power-Ups like to come home to someone…but the someone they come home to every night is often a box from Amazon. “Honey, I’m home!” This target will marry and marry well, and in addition to being conditioned to buy online, they will buy high margin products. A value target to be sure.

    Amazon knows this. Jeff Bezos knows this. When these 20 and 30 years olds become 40 and 50 year olds, they’ll still be loyal customers and have passed on the Amazon online shopping gene to their progeny.

    Wal-Mart can plan all they want, but in my mind they won’t be able to be a leader in both online shopping and offline shopping. You can’t be black and white. Very, very interesting. Don’t be surprised if Wal-Mart starts sniffing around Amazon with checkbook in hand.

    AOL. All dot, no strat.

    0

    AOL new logo

     

    AOL announced today they will be introducing a new logo. It will include a dot at the end of the letters Aol, which will appear using initial cap “A”, lower case “o” and “l”.

    That’s the post. That’s all I learned. See you tomorrow.

    (Okay, okay, I learned a little more than that, but had to read between the lines to do so.)

    AOL has a product strategy, which I’ve known for a while thanks to new CEO Tim Armstrong. It is “AOL is the place to be for the best online content, period.” Mr. Armstrong articulated this strategy early on in his tenure. It’s tight and smart.

    What they don’t have at this time is a brand strategy. Had they a brand strategy they wouldn’t have only talked tactically about the mark in their announcement. To wit (from an article by Stuart Elliot in the The New York Times today):

    “The period in the logo was added to suggest confidence, completeness.”

    “The AOL dot is the pivotal point for what comes after AOL.”

    “An advertising campaign to promote the new look is being considered — as is the role to be played by AOL brand character known as the running man.”

    You feel me? All tactics (hat) no brand strategy (cattle.)

    Changing the logo was a good idea, but doing so after articulating the brand strategy and brand planks is way more sensible. Peace!

    Radio Radio. Roots.

    0

    radio with ipod

    The Ad Contrarian wrote an interesting pro-radio piece with some surprising usage metrics a couple of days ago. Check it out.  A network television friend of mine and I have had a few conversations about radio and we agree to disagree. I like to think that someone smart is going to produce a serial entertainment program for radio that will really catch on. The type of radio programming I envision died out with the advent of television, but with great writing, storylines, performances and sound effects, it is a very viable business idea. Culturally, Americans are in need of constant entertainment. That’s why we have so many devices. Good appointment radio can make a comeback.

    Can’t you see it starting in Williamsburg, Brooklyn and catching on in college dorms across the country? My guess is NPR will pick it up first and I’m not talking about call in shows or game shows, I’m talking drama or comedy. It’s roots stuff. Roots is big.

    The creators of this type of aural entertainment need to reinvent radio, not approach it with a 90s hat on.

    Audience is all about content. The web is hot because of search and content. But take away the search and you have an also ran content network. Good movies get seen. Great books get read. Evocative television gets watched. Inspiring Websites get trafficked. A killer radio program will get listened to. What’s taken so long? Peace!

    RFPs Tweet Tweet.

    0

    rfp

    Charlene Li of the Altimeter Group posted last night about Salesforce.com’s intent to integrate Chatter into its platform. Salesforce.com is an enterprise application that helps organizations collaborate, schedule, organize and track workflow. The addition of Chatter, allows for social networking behind the firewall which is very smart. I’ve used free competitors of Salesforce.com in this CRM space and they have a ways to go.

    Ms. Li makes a couple of thought-provoking points in her post:

    “This is more than merely integrating Twitter-like functionality into CRM and creating ‘social CRM.’  This is a rethink and elevation of how information flows around an organization, and where it lives. The elevation of deals to be on the same level as people is significant — in every other social platform, people reign supreme and the world pivots around them.”

    “It’s one thing to use Twitter for customer support. It’s quite another to integrate it into the workflow of the organization.”

    Charlene’s talk about deals and Twitter helped me mash-up this idea, related to the heinous business practice called “the RFP.” Imagine issuing an RFP along with a hashtag twitter follow subject (e.g., #widgetRFP1) that allows all RFP participants (and others) to chat in real time about the RFP. Yeahhhhhh. Think about it. Good info. Misinfo. Misdirection. Redirection.  Potential business partners. Quick answers from the RFP issuer. As my kids used to say “I yike it.”